Established in 1884, M&S is a British value for money retailer, focused on bringing quality, great value food, clothing and homeware to millions of customers around the world. The brand is synonymous with high-quality, own-brand products, with presence in 62 countries, through 1,519 stores and 44 websites globally. It has 959 stores across the U.K. including 615 that only sell food products.
E-commerce
Global
The complete shipping process was streamlined reducing delays in the shipment, operational cost and near-zero the shipment returns. The Order volumes hiked, efficiencies peaked, and delivery schedules are totally predictable!
To streamline the shipping process that was standing as an inflexible blocker to business growth. To reduce the high cost of delivery and smoothly manage multiple delivery channels.
The end-to-end automation of the shipment process with simple and intuitive interfaces for the end users to configure and manage. The solution had a highly configurable rules engine, where carrier (or 3PL) rules could be captured. Depending on the nature of the shipment, the delivery location and the commercial agreements with different carriers, the shipment is automatically assigned a carrier and the invoice and bar code for the shipment gets printed from the system. We went an extra mile in giving an option to the end user to regionalise the text on the shipment stickers. The system also enables a map based tracking of the shipment and milestone based alerts are provided to the end user on the progress of the shipment.